Frequently Asked Questions
Everything you need to know about shopping with Welotec.
What are your shipping options and delivery times?
We offer standard and expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Welotec accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated during the checkout process.
How do I know if a product is in stock?
Product availability is updated in real-time on our website. If an item is out of stock, you can sign up for an email notification to be alerted as soon as it becomes available again.